Customer Service

Shipping options for U.S. and Canada

Shipping costs are based on weight. All shipments originate from our warehouse in Hyde Park, Hyde Park, NY 12538 (USA).

Our shipping options within the United States are:

  • US Postal Service (USPS)
    • Media Mail: delivery time is approximately 2–9 working days within the US
  • United Parcel Service (UPS)
    • UPS Ground: delivery time is 1-5 business days
    • UPS 2nd Day Air: delivery time is 2 business days
    • UPS 3 Day Select: delivery time is 3 business days
    • UPS Next day Air: delivery time is next business day

For shipping to Canada: UPS Standard (day-definite delivery based on origin and destination).

Free Shipping

A free shipping option is available for orders of $45 or more (calculated after any discounts) when delivered within the United States. The carrier for this free shipping option, as well as for other free shipping offers, is typically the US Postal Service (Media Mail).

InternationalShipping

For shipping to any Country different from USA and Canada please call us at 800-462-5980.

Your Account

By creating an account at New City Press, you can review your account at any time and update your information. Your account information is secure and is accessible by using a password that you select. To become a registered user or to modify your current preferences, click here.

Privacy & Security

Your privacy is important to New City Press. To help you better protect your privacy, we provide this notice explaining our online practices and the choices you can make about how your personal information is collected and used while you are on our website. This Privacy Policy does not necessarily apply to any information you may provide to us or that we may collect offline and/or through other means.

Please read the details of our Privacy Policy

Limited Warranty

Since 1965, New City Press has been committed to offering books and other media using only the best materials and applying strict quality control standards. Our products are warranted to be free of defects in material and workmanship for 12 months from date of purchase. Our warranty is an expression of our confidence in the material and workmanship of our company's products. This, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair. If at any time, you believe your product is defective, please contact Customer Service at orders@newcitypress.com or call 800-462-5980 ext 1. We will issue a return authorization and ask that you return the product to us. If, upon inspection, we determine that the product is defective, we reserve the right to replace the product or issue you a credit, depending on the nature of the defect.

Returns

Please contact our Customer Service Dept. (1-800-462-5980, ext. 1) prior to shipping returns to receive a Return Authorization (RMA).

Ship all returns to:
New City Press, 202 Comforter Blvd., Hyde Park, NY 12538
Be sure to include the RMA